The Nursing and Midwifery Division at the Ministry of Health (MoH), has successfully concluded the second phase of its nationwide training in Basic Customer Care Services for nurses and midwives. The training was held from September 15–25, 2025, on the campus of William V.S. Tubman University in Harper, Maryland County.
With support from the World Bank, the training brought together more than 20 healthcare professionals, including nurses, midwives, and physician assistants.
They were called from Sinoe, Grand Kru, and Maryland counties.
The initiative aims to enhance healthcare delivery by addressing growing concerns around patient care, and customer service, while also strengthening the competencies of frontline healthcare workers in critical care and emotional intelligence. Two priority areas identified by the Ministry as essential to improving patient outcomes and rebuilding public trust in the health sector.
The sessions were facilitated by two external experts, Boiyan P. Kpadeh, who led the Critical Care component, and Eric Baggeur, who delivered sessions on Customer Service and Emotional Intelligence.
Key training areas
Emergency response and critical care techniques; emotional management and patient communication; interpersonal relationships within clinical settings, and addressing patient needs before, during, and after care.
Wesseh Koiblee, clinical and hospital coordinator at the Ministry, said the goal of building more compassionate, patient-centered health workers.
Charles Jarsor, Director for Nurses and Midwifery at JJ Dossen Hospital, reflected on the broader impact of the in-service training.
Jaersor spoke of the commitment of participants to share their knowledge with colleagues, and implement better patient care practices across their respective facilities.
With ongoing support from the World Bank, the Ministry plans to roll out similar training sessions in other counties in the coming months, ensuring that healthcare workers are better equipped to deliver compassionate, high-quality.